Terms of Service

1. Acceptance of Terms

Welcome to Spraxisfox Language Institute. These Terms of Service ("Terms") govern your use of our website, services, and educational programs. By accessing our website or enrolling in our courses, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, please do not use our services.

2. Description of Services

Spraxisfox provides language learning services including:

• Individual language lessons
• Group language classes
• Online language courses
• Conversation practice sessions
• Corporate language training
• Exam preparation courses
• Educational resources and materials

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with appropriate notice.

3. Enrollment and Registration

3.1 Eligibility

You must be at least 16 years old to enroll independently. Students under 18 require parental consent. We welcome learners of all backgrounds and skill levels.

3.2 Registration Process

To enroll, you must:

• Provide accurate and complete registration information
• Complete a placement assessment (if required)
• Pay applicable fees according to our payment terms
• Agree to these Terms of Service

3.3 Account Security

You are responsible for maintaining the confidentiality of your account information and for all activities under your account.

4. Payment and Pricing

4.1 Fees

Current pricing is available on our services page. All prices are in Canadian dollars and subject to applicable taxes.

4.2 Payment Terms

• Individual lessons: Payment required before each session or in prepaid packages
• Group classes: Payment due before course commencement
• Corporate training: As per separate agreement

4.3 Late Payments

Late payments may result in suspension of services. A late fee of $25 may apply to overdue accounts.

4.4 Price Changes

We reserve the right to change our prices with 30 days' notice. Current students will maintain their agreed rates for the duration of their enrolled program.

5. Cancellation and Refund Policy

5.1 Individual Lessons

• 24+ hours notice: Full refund or reschedule
• Less than 24 hours: 50% charge applies
• No-show: Full lesson fee charged
• Emergency situations: Considered case-by-case

5.2 Group Classes

• Before course starts: Full refund minus $50 administrative fee
• Within first week: 75% refund
• After first week: Prorated refund for remaining classes
• After 25% completion: No refund available

5.3 Online Courses

Digital content sales are final. Access revoked upon cancellation request.

6. Student Responsibilities

As a Spraxisfox student, you agree to:

• Attendance: Attend scheduled classes punctually
• Preparation: Complete assigned homework and practice
• Respect: Treat instructors and fellow students with courtesy
• Participation: Engage actively in learning activities
• Technology: Ensure reliable internet for online classes
• Materials: Use provided materials for personal learning only

7. Instructor Rights and Responsibilities

Our instructors reserve the right to:

• Modify lesson plans to suit student needs
• Request student removal for disruptive behavior
• Cancel classes due to illness or emergency
• Provide constructive feedback and assessments

8. Intellectual Property

8.1 Our Content

All course materials, curricula, teaching methods, and website content are proprietary to Spraxisfox and protected by copyright. Students may use materials solely for personal learning.

8.2 Prohibited Uses

You may not:

• Reproduce or distribute our materials
• Record classes without explicit permission
• Share login credentials with others
• Use our content for commercial purposes

8.3 Student Content

Students retain ownership of their original work while granting us license to use it for educational feedback and improvement purposes.

9. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms. By using our services, you consent to our data practices as described in the Privacy Policy.

10. Code of Conduct

We maintain a respectful learning environment. Prohibited behavior includes:

• Harassment, discrimination, or offensive language
• Disruption of classes or learning activities
• Sharing inappropriate content
• Academic dishonesty or cheating
• Violation of other students' or instructors' rights

Violation may result in warnings, suspension, or termination of services without refund.

11. Technology Requirements and Support

11.1 Technical Requirements

For online classes, you need:

• Stable internet connection (minimum 5 Mbps)
• Computer, tablet, or smartphone with camera and microphone
• Updated web browser or required software
• Quiet learning environment

11.2 Technical Support

We provide basic technical support during business hours. Students are responsible for their own hardware and internet connectivity.

12. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability shall not exceed the amount paid for services
• We are not liable for indirect, incidental, or consequential damages
• We do not guarantee specific learning outcomes or timeframes
• We are not responsible for third-party content or services

Some jurisdictions do not allow these limitations, so they may not apply to you.

13. Force Majeure

We are not liable for delays or failures due to circumstances beyond our control, including:

• Natural disasters or extreme weather
• Government actions or public health emergencies
• Technical failures or cyber attacks
• Labor disputes or supplier issues

In such cases, we will make reasonable efforts to resume services and may offer makeup classes or credits.

14. Dispute Resolution

14.1 Informal Resolution

We encourage resolving disputes through direct communication with our student services team.

14.2 Mediation

If informal resolution fails, disputes may be submitted to mediation through a recognized mediation service in Toronto, Ontario.

14.3 Governing Law

These Terms are governed by the laws of Ontario, Canada. Any legal proceedings must be conducted in Toronto, Ontario.

15. Changes to Terms

We may update these Terms to reflect changes in our services or legal requirements. When we make significant changes, we will:

• Post the updated Terms on our website
• Send email notification to registered students
• Provide 30 days notice before changes take effect

Continued use of our services after changes indicates acceptance of the new Terms.

16. Termination

16.1 By You

You may terminate your enrollment according to our cancellation policy outlined in Section 5.

16.2 By Us

We may terminate your enrollment for:

• Violation of these Terms or our Code of Conduct
• Non-payment of fees
• Fraudulent or illegal activity
• Disruption of services or other students' learning

16.3 Effect of Termination

Upon termination, your access to services ends immediately. Refunds are processed according to our refund policy.