Privacy Policy

1. Introduction

Spraxisfox Language Institute ("we," "us," or "our") operates the website spraxisfox.com and provides language learning services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our services or courses
• Fill out contact forms or consultation requests
• Subscribe to our newsletter
• Participate in surveys or feedback
• Contact our customer support

This information may include:

• Name and contact information (email, phone, address)
• Payment information (processed securely through third-party providers)
• Learning preferences and goals
• Communication history with our team

2.2 Usage Information

We automatically collect certain information when you visit our website:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, referral sources)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide language learning services and support
• Communication: To respond to inquiries and send important updates
• Marketing: To send newsletters and promotional materials (with your consent)
• Improvement: To analyze usage patterns and improve our services
• Legal Compliance: To comply with applicable laws and regulations
• Security: To protect against fraud and unauthorized access

4. Legal Basis for Processing

Under Canadian privacy laws (PIPEDA) and international regulations, we process your personal information based on:

• Consent: When you have given clear consent for specific processing activities
• Contract: When processing is necessary for the performance of a contract with you
• Legitimate Interest: When we have a legitimate interest in processing (e.g., improving services)
• Legal Obligation: When processing is required by law

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in our operations (payment processors, email services, analytics)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Protection: To protect our rights, property, or safety, or that of our users
• Consent: When you have given explicit consent for specific sharing

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers and databases
• Access controls and authentication
• Regular security audits and updates
• Staff training on data protection

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but maintain industry-standard practices.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Student Records: 7 years after course completion (for certification and transcript purposes)
• Marketing Data: Until you unsubscribe or request deletion
• Website Usage Data: 24 months for analytics purposes
• Payment Information: As required by financial regulations

8. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Withdrawal: Withdraw consent for processing (where consent is the legal basis)
• Objection: Object to processing based on legitimate interests

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

9. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand how visitors use our site
• Marketing Cookies: To personalize content and advertisements

You can control cookies through your browser settings. Disabling certain cookies may limit website functionality.

10. Third-Party Services

Our website may contain links to third-party services or integrate with external platforms:

• Google Analytics for website analytics
• Payment processors for secure transactions
• Social media platforms for sharing content
• Email service providers for communications

These third parties have their own privacy policies. We encourage you to review them before providing any information.

11. International Data Transfers

As we are based in Canada, your information is primarily processed and stored within Canada. If we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by privacy authorities
• Standard contractual clauses
• Certification schemes

12. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided personal information, please contact us immediately.

For students aged 13-18, we may require parental consent for certain activities and will handle their information with additional care.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you via email if the changes are significant
• Post a notice on our website

Your continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Regulatory Complaints

If you believe we have not addressed your privacy concerns adequately, you have the right to file a complaint with:

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Phone: 1-800-282-1376
Website: www.priv.gc.ca

15. Specific Provisions for Different Jurisdictions

For Ontario Residents

Under Ontario's privacy laws, you have additional rights to access and correct your personal information held by private organizations. We comply with all applicable Ontario privacy requirements.

For Quebec Residents

Under Quebec's Act respecting the protection of personal information in the private sector, we ensure that your personal information is collected, used, and disclosed in accordance with Quebec's specific requirements.

For International Students

If you are an international student, we may need to share certain information with Immigration, Refugees and Citizenship Canada (IRCC) as required by law for study permit purposes.